IMMOTOR GO FAQ
WHAT IS IMMOTOR GO?
Immotor GO is redefining the future of personal transportation with a transformative electric personal vehicle featuring an ultraportable design and first-of-its-kind power source — the Immotor Super Battery, a safe and eco-friendly power solution that makes it possible for you to GO without limitations.
WHAT MAKES IMMOTOR GO DIFFERENT THAN OTHER ELECTRIC SCOOTERS? With a deep understanding of and expertise in mechanical design, mobile technology and connectivity, the seasoned team of experts behind Immotor GO built the world’s most advanced personal transportation vehicle. We re-imagined the form and function of existing personal transportation devices to design an intelligent, intuitive, and highly portable vehicle that doesn’t sacrifice any of the fun and quality performance of the ride.
Immotor GO is unique and versatile because of its ultraportable design that transforms the vehicle into three stages – Ride, Auto Pilot or Stand-by, which allows it to fully collapse into a sleek, carry-on position. Setting a new standard for personal transportation, Immotor GO fills a void in this category by delivering a sophisticated vehicle that’s safe, durable and enjoyable to ride.
Furthermore, the Immotor Super Battery is what separates Immotor GO from other personal transportation vehicles. Featuring a built-in microchip and processor, the battery is programmable, provides a wealth of information related to use, and is engineered to maximize safety.
The Immotor GO delivers a highly advanced connected experience that includes interactive, self-updating software, Bluetooth connectivity, media and audio functionality with built-in speakers, GPS tracking, parental controls, cruise control, back-end data gathering and analysis, and more. Immotor GO’s built-in safety protocols and self-diagnostics intelligence, links directly to customer service, ensuring that you’re always connected and protected no matter where you are.
HOW MUCH DOES THE IMMOTOR GO WEIGH?
Currently, the Immotor GO weighs in at a lean 27 lbs (13 kg) with two batteries installed.
HOW FAST DOES IMMOTOR GO GO? The Immotor GO’s speed is fully variable and comes in three pre-programmed speed modes – from a walking pace up to 20 MPH.
HOW IS THE IMMOTOR GO ACTIVATED?
HOW FAR CAN THE IMMOTOR GO TRAVEL ON A CHARGE? Each GO will come with a key fob paired to it. In addition, the Immotor App will allow your phone to be used as a digital key to unlick the GO and also allow you to grant access to friends that wish to use it via their smartphone app.
It has a range of up to 20 miles (32 km) on a single charge depending on battery configuration and use.
WHAT POWERS THE IMMOTOR GO?
Immotor GO is powered by one or two 48-volt lithium-ion batteries and a 350 W brushless front hub moto.. HOW DO YOU RECHARGE THE IMMOTOR GO?
It uses a charger that plugs into any standard 120-220 volt wall outlet and fully recharges in 3 to 4 hours. The batteries can also be removed and charged independently of the GO in a separate charger base. HOW LONG WILL THE BATTERIES LAST?
DO I NEED A SPECIAL LICENSE TO OPERATE AN IMMOTOR GO?
The Super Battery will last over 1000 cycles. The Immotor GO mobile app will notify the user that the battery needs to be replaced.
The Immotor GO is an “Electric Personal Assistive Mobility Device” (EPAMD) and each country, state and city has its own laws and restrictions. We strongly advise the use of safety equipment like helmets. Please review your local motor vehicle rules and laws. IS THE IMMOTOR GO EASY TO RIDE?
The Immotor GO stands on three wheels and is easily balanced even while at a stop. There is no learning curve and you will be enjoying the ride within seconds of stepping on.
CAN CHILDREN RIDE AN IMMOTOR GO?
Yes! It is suitable for all ages from 6 to 106! The handlebars/controls telescope up and down to accommodate the user’s height. WHAT IS THE AUTO PILOT FEATURE?
DOES THE IMMOTOR GO COME IN DIFFERENT COLORS?
In this mode, you will be able to use the throttle to move the GO forward beside you or set cruise control and have the GO move unassisted. We are working on a future version of the GO where the cruise control feature would be tethered to your smartphone and would essentially just be able to follow you autonomously and serve as a convenient way to carry cargo for you. In current product, this is not yet available.
Currently the Immotor GO will only be offered in black for the first production run. New colors and combinations will be introduced in future iterations. DOES THE IMMOTOR GO HAVE A LINE OF ACCESSORIES? The Immotor GO has an entire ecosystem of accessories available including LED lighting, smartphone dock, speaker, case/cover, horns/bells, cup holder, cargo net, etc…
HOW DOES MY SMART PHONE WORK WITH MY IMMOTOR GO?
Bluetooth compatible devices will pair easily with the Immotor GO allowing for seamless connectivity and use of features. The Immotor GO’s smartphone dock will allow for easy access to view navigation apps and a USB connection to charge your devices. The GO will also be fully controllable via its proprietary GO mobile app – track your scooter, lock/unlock, parental controls, etc… WHAT IS THE DATA PLAN FOR?
DOES THE IMMOTOR GO INCLUDE A DATA PLAN?
WILL THE IMMOTOR GO WORK WITHOUT THE DATA PLAN?
WILL IMMOTOR BE TRACKING MY DEVICE?
WHAT IS THE WEIGHT CAPACITY OF THE IMMOTOR GO?
We have a built in sim card inside of the product and will be active upon delivery automatically. The data plan is used to transmit the location information of the Immotor GO using the GPS senor to the Immotor App. With this location information, you can use your smartphone anywhere in the world to do the following:
- Track your Immotor GO location information;
- Lock it or unlock it;
- Grant access to another smartphone user to use their phone as the wireless key to turn on the Immotor GO and ride;
- Revoke other smartphone’s access to the Immotor GO;
- Set up virtual fence for the Immotor GO so the product doesn’t function once it leaves a pre-set perimeter.
Yes – the first year of data coverage is included in the price. In the U.S., coverage will be provided by T-Mobile. Beyond the first year, the cost of renewing the data plan will be approximately $10/year and will be completely optional.
If course, your Immotor GO will still function normally without the data plan, but it will just lack the remote tracking and control capabilities.
No. Location services and parental controls will be selective and controlled solely by the user. Immotor will only collect generic data related to performance and safety that will not be associated with specific user profiles.
Our current model has the weight capacity of 300 lbs.
WHAT IS A SUPER BATTERY?
See Super Battery FAQs for more information. HOW MUCH WILL THE IMMOTOR GO COST?
It will range from $399 and above – depending on the model, quantity and accessories. IF THE PROJECT IS FUNDED WHEN WILL IT BE SHIPPED?
End of April 2017 will be the first shipment. WILL IT SHIP WORLD WIDE?
To most countries. Some countries will take more time because of battery certifications.
CAN I DISTRIBUTE THE IMMOTOR GO OUTSIDE THE USA?
Yes – please contact Immotor at [email protected] for more information. WHAT IS THE WARRANTY ON THE IMMOTOR GO?
Immotor GO comes with a one-year warranty from date of purchase DO I HAVE TO ASSEMBLE MY IMMOTOR GO WHEN I RECEIVE IT?
No - there is no assembly required! After you unpack the product and fully charge the batteries, you insert the batteries, turn the power on and enjoy! WHAT DOES IMMOTOR STAND FOR? Immotor literally stands for “I am Motor” – individuals becoming their own personal transportation. No waste of material, effort or energy. Immotor is committed to reducing our transportation footprint, minimizing our environmental impact and saving energy. Immotor is committed to the development, production and sales of the world’s leading portable personal transport including a smart and green battery pack and a power assist system.
Immotor ‘s vision is to provide a range of unprecedented personal transport devices for users around the world, that are beautiful, intelligent, green, portable, and highly efficient.
WHO IS BEHIND THE IMMOTOR GO?
Daniel Huang, the Founder and CEO of Mophie - #1 portable battery case company built around the Apple eco-system. With 10 years of experience developing quality and beautifully designed product, delivering over 10 million units into the market and capturing 90% market share.
Daniel has gained a reputation as a successful entrepreneur within the electronics industry in China.
WHERE CAN I FIND MORE INFORMATION?
For more information about the Immotor GO, please visit www.immotor.com.
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